The Modern Twist: 3.0 Carat East-West Emerald Solitaire

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✧ Manufacturing Time is 2 Business Weeks (This is Max. Time we take from Customers, If you need it early, then contact our Customer Support. We offer Rush Service so this will help you to get your dream ring before your special moments.

✧ We use UPS and FedEx as Our Shipping Partners for United States, Canada, United Kingdom, and Australia. Shipping takes 6-9 Maximum Business days to deliver your parcel to your doorstep after we ship your ring.

✧ All Designs can be made in Different types of Diamond as part of Customization, such as Moissanite, Aquamarine, Lab Made Diamonds, Natural Diamonds. Above Details and Price for Moissanite. If you want to change the Diamond type or Diamond Size, then contact our Customer Support.

 We strive to deliver products purchased from Gold Mercado in the fastest time possible. All the orders are delivered free to the customer address. As Gold Mercado deals in the custom jewelry, any order will take around maximum 2 weeks to make and then it will be shipped. For international shipping, please give us maximum 2 weeks to reach it to your location. The customer is responsible for any duties or taxes collected by their local government. We fully insure each item for the final purchase price, from the time it is in transit until the time it arrives at its destination and the recipient’s signature is required at the time of delivery. Please note Gold Mercado cannot be held accountable for delays on the shipper's part due to severe weather or other unexpected conditions. Please note that we cannot ship to PO boxes.

 The time it takes to make the jewelry ensures that you get the one perfect ring for the lifetime with brilliant output.

HOW DO I TRACK STATUS OF MY ORDER?

Browse "Track my order" page in menu bar or website. After which enter your tracking number and the live details of the order status will be delivered to you directly.

You can also login to your account in the website and check the status of order there. Alternatively you can also contact our customer service center on hello@goldmercado.com for the same. We will add the tracking detail in your order section so you will notify by email for the tracking detail.

To Get More Information Contact Us:
✉️ Email: hello@goldmercado.com

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• Return and Refund are hassle-free when you buy from Gold Mercado.
• We have a 21-days return policy, which means you have 21 days after receiving your item to request a return.
  
• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
• Also refer terms & conditions of refunds mentioned as below. 
• You can always contact us for any return question at support@goldmercado.com

 The Following items can't be returned or exchanges

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns or exchanges for:

• Custom, engraved pieces.
• Platinum Jewelry.
• Eternity Bands made to order.
• Items on Sale.
• Items Purchased During a Sales Event.

Refunds (if applicable) 
* Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
* If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
* Refunds are only applicable in cases of manufacturing defects or defects in the diamond itself. For any other return request, customers must specify the reason for their return, which will be subject to review. Please note, however, that returns cannot be accepted if the reason is a change of mind, personal preference, or external circumstances such as a canceled event or similar incidence. We encourage you to make your purchase thoughtfully and consult with our team for any queries before finalizing your order.

Once the customer has confirmed the video and photos of the jewelry piece via email or WhatsApp prior to shipping, any return or refund request will be subject to a 25% restocking fee on the total order amount. As all our designs are handcrafted, slight variations may occur, and confirmation signifies acceptance of the final product. This fee covers the labor required to resize and polish the returned piece. If the returned piece requires extensive cleaning or repair (or are in any other condition that prevents resale) we will charge a higher restocking fee, depending on the amount of repair work that’s required. 

DAMAGES AND ISSUE

 Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

* If you wish to exchange your piece, we will apply the full amount of your original purchase to a new purchase of equal or greater value. We need same processing time to make a new piece as mentioned in product page. You have to contact us within 14 days after receiving the piece. The credit does not apply to future purchases, and the credit is limited to one exchange per piece.

* Please contact us before you send your jewelry back, so we can be sure it arrives safely. Clients are responsible for return shipping costs, and we highly recommend that you insure your package and send it in a traceable courier—we are not responsible for items lost in the mail.

CANCELLATION

* Well, Yes you can cancel your order within 48 hours of your order being placed. Also, we will send order confirmation email once we receive your order, If you not able to reply within 48 hours we will start manufacturing process of your precious jewelry to deliver it before time. If you would like to cancel your order after 48 hours then we will cancel it but at this time 10% of your order amount will be accrued as manufacturing labor costs.

* We highly recommend contacting our executive for the reason for cancelation of your order. Maybe, something in your mind and that's why you want to cancel the order but you can talk with us. We will assure you that your all queries will be solved within 24 hours of your message to our executives.